Refund and Return Policy
At Loose Apparel Shop (looseapparelshop.com), we take pride in the quality and authenticity of every piece we offer. Our curated collection draws inspiration from streetwear culture, bold graphics, and relaxed silhouettes—garments meant to be lived in, layered, and loved. We understand that sometimes an item may not feel right once it arrives, or you might change your mind after seeing it in person. That is why we have crafted a straightforward refund and return policy that puts your satisfaction first, while remaining fair and transparent for both you and our team.
Our Core Commitment
We believe that shopping for clothing should be as effortless as wearing it. If for any reason you are not completely happy with your purchase, we are here to help. Every return request is handled with care, and we aim to make the process as smooth as possible. We do not operate physical storefronts, so our entire service is built around your online experience—from browsing to unboxing to, if needed, returning.
Eligibility for Returns
To be eligible for a return, the item must be in the same condition that you received it—unworn, unwashed, unstained, and free of any odours such as perfume, smoke, or detergent. All original tags, labels, and packaging must remain attached and intact. We cannot accept returns for items that show signs of wear, alteration, or damage caused after delivery.
We also ask that you carefully inspect your order upon arrival. If you notice a manufacturing defect, a misprinted graphic, a loose seam, or any other flaw that was not apparent at the time of purchase, please contact us immediately. Such issues are rare, but when they occur, we treat them with priority and will guide you through the fastest resolution.
How to Initiate a Return
To start a return, simply visit our website and log into your account. Navigate to your order history, select the item(s) you wish to return, and follow the on-screen instructions. You will be asked to provide a brief reason for the return—this helps us improve our product descriptions and sizing guidance. Once your request is submitted, you will receive a confirmation along with clear next steps.
All return requests must be made within a reasonable period from the date of delivery. While we do not specify a strict calendar count, we encourage you to decide promptly, as extended delays may affect our ability to process your return. After we approve your request, you will be given a return authorisation reference. Please include this reference clearly on or inside your return package.
Packaging and Shipping Your Return
You are responsible for ensuring that the returned items are packed securely to prevent damage in transit. We recommend using the original shipping box or a sturdy alternative, and sealing all openings with strong tape. Include the return authorisation note inside, and affix the provided return label to the outside of the parcel.
We partner with reliable carriers, but we do not specify a single delivery method—you may choose the courier that is most convenient for you. However, we strongly advise using a trackable service and retaining your proof of postage, as we cannot assume liability for parcels that are lost or delayed on their way back to us.
Inspection and Refund Processing
Once your return package arrives at our designated facility, our team will inspect each item thoroughly. This inspection verifies that the garments meet our condition criteria—no stains, no odours, no signs of excessive try-on. We check every detail, from the stitching to the printed artwork, to ensure that the item is in its original, saleable state.
If the inspection is successful, we will proceed with your refund. The refund will be issued to your original payment method. Please note that the time it takes for the funds to appear in your account depends on your bank or card issuer, but we always initiate the process promptly after approval. In cases where the return does not meet our policy—for example, if the item shows clear wear or missing tags—we will contact you to discuss alternative options, such as a partial refund or sending the item back to you at your own arrangement.
Exchanges and Store Credit
If you would prefer a different size, colour, or style instead of a monetary refund, we offer exchanges subject to stock availability. When you submit your return request, simply indicate your exchange preference. If the desired replacement is available, we will reserve it for you while your return is in transit. Should the alternative be out of stock, we will notify you and offer the choice of a full refund or a store credit for future use.
Store credit can be applied to any item on looseapparelshop.com and never expires—it remains in your account until you decide to use it. This option is particularly convenient if you are eyeing a future drop or want to combine your credit with another purchase.
Non-Returnable Items
For hygiene and safety reasons, certain categories are final sale and cannot be returned. These include, but are not limited to, undergarments, socks, face coverings, and any items marked as “clearance” or “final sale” at the time of purchase. Additionally, customised or personalised pieces—those with special alterations made per your request—are non-returnable unless they arrive with a confirmed defect.
We clearly label such items on their product pages, so you will always know before adding them to your cart. If you have any doubt about whether an item is returnable, our customer support team is available to clarify before you place your order.
Defective or Incorrect Items
In the unlikely event that you receive a defective product—such as a misaligned print, a broken zipper, or a missing button—or if we accidentally sent you the wrong item, we take full responsibility. Please document the issue with clear photographs and send them to us through your account’s support portal. We will review your case without delay and, if confirmed, arrange for a prepaid return label so you do not incur any shipping cost. You will then have the choice of a full refund or a replacement shipped at no extra charge.
General Guidelines and Fair Use
We operate on a foundation of mutual trust. Our return policy is designed for genuine situations—changing your mind, sizing miscalculations, or quality concerns. We reserve the right to refuse excessive or abusive returns, such as repeatedly ordering and sending back large quantities without valid reason. In such cases, we may limit your ability to make future returns or, in extreme circumstances, close your account.
We also do not provide in-person assistance at any physical location, as we are exclusively an online retailer. All return communication, authorisation, and tracking happen through our website and email system. This ensures a consistent, documented, and efficient process for every customer, regardless of where you are located.
Final Remarks
Your confidence in Loose Apparel Shop means everything to us. We stand behind every garment we sell, and we want you to wear our pieces with pride and comfort. Should a return become necessary, we promise to handle it with professionalism and empathy. Our policy is not a barrier—it is a guide to make sure both you and we are protected, and that every transaction ends on a positive note.
For any questions not covered here, please reach out via your account dashboard. We are always happy to clarify, advise on sizing, or walk you through the return steps. Thank you for choosing looseapparelshop.com—we look forward to dressing you in style, season after season.